2eco Privacy Policy — How We Protect Your Data
User privacy is a priority we take seriously. This document clearly outlines what information we collect, how it is used, and your rights as a 2eco platform user. Please read it carefully before using our services.
Effective: 1 January 2026
Your data will not be sold or shared without your consent.
Frequently Asked Questions1. Information We Collect
When you register and use the 2eco platform, we collect several categories of information to ensure our services run smoothly and securely.
- Full name as shown on your identification card
- Active email address used during registration
- Mobile phone number
- Date of birth for age verification (18 years and above)
- Bank account number or e-wallet details for processing deposits and withdrawals in MYR
- In-platform transaction history
- Deposit and withdrawal records for compliance and internal audit purposes
- Device type, operating system, and browser version
- IP address and approximate location based on network
- Access log data and platform usage timestamps
- Pages visited, buttons clicked, and time spent
- Game categories or sports frequently accessed
- Records of interactions with the customer support team
2. How We Use Your Information
Verifies user identity, processes MYR transactions, ensures account security, and delivers a smooth, personalised user experience.
Detecting fraudulent activity, preventing unauthorised access, and meeting applicable legal compliance requirements in Malaysia.
Sending account-related notifications, critical security updates, and responses to customer support enquiries you have submitted.
2eco will not use your personal information for any third-party marketing purposes without your consent. We will not sell, rent, or transfer your data to any external party except as outlined in the information sharing section below.
3. Cookies & Tracking
The 2eco platform uses cookies and similar tracking technologies to enhance the user experience. Cookies are small text files stored on your device when you browse our platform.
The types of cookies we use:
- Session Cookies: Keeps you logged in during an active session and saves your language and interface preferences.
- Security Cookies: Used to identify suspicious login attempts and protect your account from unauthorised access.
- Analytics Cookies: Collects anonymised usage data to help us understand how users interact with the platform for improvement purposes.
- Preference Cookies: Saving your personal preferences such as table display settings and notification preferences.
You can manage or delete cookies through your browser settings. However, disabling certain cookies may affect the functionality of the 2eco platform.
4. Data Storage, Security & Sharing
How Data Is Stored
All 2eco user data is stored on servers protected with industry-standard encryption. Financial data such as MYR payment information is handled through secure channels and is never stored in plain text.
We retain your data for as long as your account remains active, or as long as necessary for operational and legal compliance purposes. Following account closure, certain data may be kept for a period prescribed by Malaysian law before being permanently deleted.
Sharing With Third Parties
2eco does not sell user data to any party. We only share information in the following circumstances:
- Payment providers: Transaction information is shared with approved payment processors to enable deposits and MYR withdrawals to be processed securely.
- Legal requirements: We may disclose information if required by a court order or a lawful authority in Malaysia.
- Fraud prevention: In cases involving fraud or financial crime, relevant information may be shared with the appropriate authorities.
5. Your Rights as a User
You have the right to request a copy of the personal data we hold about you. Requests can be submitted by email to our support team.
If the information we hold about you is inaccurate or out of date, you can request a correction through your account settings or by contacting our support team.
You may request the deletion of your personal data by closing your account and contacting us. Requests will be processed subject to any applicable legal retention requirements.
To exercise any of the rights above, please contact the 2eco support team by email at [email protected] and state the type of request you are making. We will respond within a reasonable timeframe. You may also refer to the Frequently Asked Questions us for further guidance.
6. Policy Changes & How to Contact Us
Policy Updates
2eco reserves the right to update this Privacy Policy from time to time to reflect changes in platform operations, applicable laws, or industry best practices. Users will be notified of any material changes through the platform before they take effect. The most recent effective date will always be displayed at the top of this document.
Continuing to use the 2eco platform after any changes to the Privacy Policy have been published will be considered acceptance of the updated terms. We encourage you to review this page periodically.
Data Security
While we apply strict security measures to protect your data, no system is completely infallible. We encourage you to use a strong password, keep your login credentials private, and contact us immediately if you suspect any suspicious activity on your account.
Contact Us
For any questions, complaints, or requests regarding your data privacy on the 2eco platform, please reach out to us by email at [email protected]. Our team is ready to assist you.